B2Gnow, a fast growing software company located in North Central Phoenix is seeking a dynamic Technical Implementation Manager to join our small team of exceptional individuals. B2Gnow provides software to governments of all sizes that streamlines and improves the effectiveness of their supplier diversity programs. B2Gnow’s web-based platform supports a load of thousands of simultaneous users and transactions in a completely secure, robust environment. Our solutions are offered as a robust hosted system that requires no additional hardware or software and minimal training and implementation expenses.



The Technical Implementation Manager is responsible for successful implementation of B2Gnow’s highly configurable software solutions. Our ideal candidate will be proficient in HTML and SQL, experienced with technical software configuration, and have some expertise translating business requirements into technical specifications. B2Gnow is a small technology company with a great culture. We look for leaders who demonstrate high personal productivity and integrity, who can work largely unassisted and as part of a close knit team.



The primary responsibility of this role is managing day-to-day technical configuration activities ensuring successful implementation of B2Gnow’s Diversity Management software with government agencies of varying sizes.



Responsibilities

▪ Work with customer teams to gather their B2Gnow web based ASP software requirements.

▪ Complete B2Gnow software configuration including system configuration, HTML templates, data mapping/cleansing and importing process.

▪ Ensure customer configuration meets B2Gnow quality standards before release to customer.

▪ Conduct configuration walk-through and obtain customer signoff on deliverables.

▪ Communicate effectively with technicians, managers and non-technical government personnel at all levels.

▪ Drive priorities and deadlines to completion, not just record and manage them.

▪ Maintain documentation on a weekly basis for all assigned customers.

▪ Provide implementation services including user and data management support and training

▪ Effectively communicate and escalate issues, roadblocks and risks to management while maintaining responsibility for their resolution.

▪ Must be proficient communicating and working with non-technical customer staff.



Qualifications

▪ Bachelor’s degree or comparable work experience

▪ A minimum of 3-5 years in a client facing systems analysis, technical support, and software implementation experience

▪ Experience in software solutions and implementation life cycle

▪ Well organized, self starter with excellent written and verbal communication skills

▪ Can perform to shifting priorities, demands, and time lines

▪ Strong analytical and problem-solving capabilities

▪ Team player

▪ Must be a dynamic personality with both technical proficiency and customer service skills

▪ Proficient in HTML, SQL, and Microsoft Office tools.



Benefits:

▪ Medical Insurance

▪ Paid Vacation & Holidays

▪ Casual office environment

▪ Self Directed Simple-IRA

▪ Fun & Fast Paced Small Team Environment

▪ Opportunity to contribute and grow



Compensation:

Open, Based on Experience



Job Location:

North Central Phoenix, AZ



Position Type:

Full-Time/Regular